We use premium materials from small batches. If your product is one of our premium handmade products, please expect for the product to have character, subtle romantic imperfection and variances in shade, texture or color between units. Not every piece is the same, and that is what makes yours special.
You can exchange or return your purchase to us for any reason within 15 days of purchase and we’ll ship a replacement or refund your money, only if the product is in new condition and has not been worn or used. Item must be returned with all original materials, certificates and packaging for it to be accepted. As you probably noticed, your ABRAGO shipment was personalized and arranged with the utmost care. We pride ourselves in that our customers are not a number but become part of family we are very thankful for. We spend resources to foment that aspect. However, since we are handmade workshop and not a mass production facility, there is re-stocking fee of $25 to cover our packaging and logistics and the return shipment is covered by the buyer (same shipping box can be used).
ABRAGO / Arencibia, 484 Teal Plz, Secaucus, NJ, 07094
Should you receive an ABRAGO product that is defective in materials or workmanship, we will make it right. We will repair or replace the item at no charge or issue credit if we identify no mistreatement of the product.
NORMAL WEAR AND TEAR
ABRAGO does not cover Wear and Tear - This is your story in the making. The piece you have purchased is an extension of your life. Enjoy the process of making it your own. What story will yours tell?
Alteration, damage due to improper cleaning, improper use, natural disasters, harsh materials that may breakdown the material, mishandling, or other type of accidents are not covered. Your product is designed for life abuse, scuff'em the right way.
We guarantee our workmanship, and charge a nominal fee for hardware related issues or mistreatment.